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When Does an Employer’s Intellectual Property Policy Go Too Far?

Many companies require their employees to agree to written policies that clarify Intellectual Property ownership of employment-related work product.

The typical form of such a written policy provides that all Intellectual Property such as patentable inventions, copyrightable works of authorship or trade secrets, that are created by an employee in the course of his or her employment, are fully assigned to — and therefore owned exclusively — by the employer.

Additionally, other companies, particularly those engaged in software development or the creation of media content, have recently gone even further.

Some businesses have demanded that their employees agree to policies that assign and transfer complete right, title and interest to all Intellectual Property created during the entire time of employment – regardless of whether such inventions were created within the scope or course of employment.

One potential rationale for the recent proliferation of such policies is the growing difficulty in drawing clear technological lines between “on-duty” and “off-duty” creative activities. With the ubiquity of smart phones, laptops, netbooks, jump drives and other portable devices, it has become more difficult to draw clear lines between when and where a particular item of Intellectual Property was actually reduced to practice (in the case of patents) or first fixed in tangible form (in the case of copyrights).

This is particularly true with digital content, which is no longer generated solely within the confines of a physical office setting, but can be captured and edited anywhere, at any time.

Consequently, employers may consider taking the broadest possible approach, and demand a universal acquisition of all employee-created Intellectual Property regardless of the employee’s location, time, manner, or purpose when creating it.

However, employees often fear that this arrangement makes it dangerously tempting for the company to claim rights in their employees’ personal creative projects without offering any additional compensation, other than the benefit of continued employment.

They may fear that employers may show up to assert these rights only after the personal project has demonstrated economic value, and effectively use the policy as a justification to legally acquire that for which they never actually bargained in the first place.

As a policy matter, some commentators have argued that permitting enforcement of such overbroad employer-employee Intellectual Property ownership policies will have deleterious effects on society, as employees’ incentives to create independent content, and to contribute to Open Source Code and Creative Commons will be stifled.

Recognizing these valid policy concerns, and the potential for employer abuse, in at least 8 states, demanding acquiescence from employees through an overbroad policy of claimed Intellectual Property ownership as a required condition of continued employment has been declared unconscionable, void as against public policy, and/or lacking adequate contractual consideration, absent additional compensation other than continued employment.

For example, California specifically exempts all inventions and Intellectual Property created outside of the workplace and without use of company facilities. In addition to the protections of the California Labor Code, California statutes provide other types of protections to creators of copyrightable works when they, as “independent contractors,” enter into work-for-hire agreements with those who commission their works.

This scenario is quite common in the entertainment field, where business entities often attempt to reduce overhead expenses by hiring writers as independent contractors rather than employees.

California provides strong disincentives for employers to implement such a policy. California law provides that one who commissions a “work made for hire,” as defined in Section 101 of the Copyright Act, is considered the employer of the creator of the work for purposes of workers’ compensation and unemployment insurance.

Consequently in California, whenever a creator works on a work made for hire basis as defined by federal copyright law, that creator automatically becomes an “employee,” obligating the employer to bear the cost of workers’ compensation and unemployment insurance.

Further, unless one obtains workers’ compensation insurance before entering into such a work made for hire agreement with the creator, before any work is performed, and before any payments are made, there is potential criminal as well as civil liability for failure to maintain such insurance. California issues penalties of up to $100,000 against uninsured employees. In addition, the creator may be entitled to make unemployment benefit claims despite the fact that both the hiring entity and the creator envisioned that the creator would be an independent contractor.

From the employer’s standpoint, acquisition of employees’ personal Intellectual Property could also open the proverbial can of worms. By having such a policy in place, employees’ participation on social networking sites, uploading of video clips, blog submissions and even family photographs could technically become the Intellectual Property of the employer. Even offensive materials could become part and parcel of the employers’ theoretical roster of corporate property.

Most employers would presumably want to distance themselves from this unsupervised private behavior by arguing that these are personal activities that constitute “frolics and detours,” and are not employer-authorized activities from an agency perspective. However, attempting to maintain such distance from employees’ personal activities is arguably at odds, at least in principle, with simultaneously claiming legal title and ownership over the same materials.

In conclusion, companies would do well to assert Intellectual Property ownership rights to copyrightable works, inventions, trade secrets and other materials created by employees within the scope of employment. However, a blanket policy which lays claim to any and all employee-created Intellectual Property-whether related to employment or not, is both unwise and potentially unenforceable.

Source by Joseph C Gioconda, Esq

The 3 Important Personality Traits of a Successful Medical Biller and Coder

Not all jobs in the health care field involve hands-on patient care. Like medical billing & coding, it is an administrative job that ensures health care service without having to directly interact with patients most of the time. Nevertheless, it is an important field in the health industry.

Medical billers & coders responsibilities

– Review notes from physicians and other health care professionals. This is to identify the procedures and services the patient received.

– Follow up with physicians and other health care professionals in order to verity the services and procedures they have provided to their patients.

– Apply corresponding codes with the use of coding system

– Process and filing of insurance claims

– Follow up on claims

– Prepare and send monthly bills

– Report delinquent accounts to debt collection agencies

Although medical billing & coding are different, the job can be handled by one person.

When thinking of starting a career in this field, you will need to develop some of the personal traits mentioned below.

– Able to manage stress. This profession requires long hours. It is a very stressful job. Hence, if you want to be in this field, you have to know how to manage stress while performing your duties. You should learn how to say "no" to unreasonable work to prevent you from experiencing physical and emotional exhaustion.

– Compassion. You may not have to interact with patients and families always, unlike nurses do. However, you should know how to be compassionate and sensitive towards patients and families who are dealing with serious conditions or injuries. Through compassion, you can offer them positive experience while coping with their situation.

– Patience. As mentioned earlier, this job is a very stressful one. You need to have a high level of patience when interacting with patients while performing your roles. Some patients can be annoying when they are in a stressful situation, especially when they hear that their insurance provider will not cover some of the procedures and medications they received. So, you need to be patient with them when trying to explain why they need to pay for their medical procedures or medicines.

Education requirements for this occupation

This profession requires an individual to have a post-secondary education, such as business administration, health information systems, and other related courses. These programs are available through associate's degree, bachelor's degree or master's degree. The subject involved will include business, technology, and health care. Through general education, you will be able to experience hands-on training and gain extensive knowledge about the overall process of medical billing & coding.

Pursuing a career in this field is not that difficult. However, you will need to gain a solid foundation in this area so as to help you become a proficient medical biller & coder.

Source by Dorothy G Johnson

Three Necessary Steps in Preventative Dentistry

Some people love the fresh feeling that comes after a professional tooth cleaning, while many others dread having a dentist shove metal tools into their mouth. The fact of the matter is that ignoring oral care can not only lead to discomfort, bleeding, and possible tooth loss, but it can also lead to serious infections or diseases. Oral issues, when serious, can be very expensive. So to avoid problems, here are some preventative dentistry tips to help you avoid some serious unpleasantness down the road.

Regular Brushing and Care

Many people view the act of brushing their teeth as repetitive and mundane, but it is the most important step one can take to maintain proper oral hygiene. Many doctors recommend brushing for two minutes to kill all germs and bacteria. Use this time to reach all areas of the mouth in addition to the tops and fronts of teeth. This includes cleaning the roof of the mouth, the gums, and the tongue.

One method for kids or people who have trouble reaching all areas of the mouth is an electric spinning toothbrush. These brushes can penetrate hard to reach areas quickly and thoroughly. Mouthwash is also great for rinsing some hard to reach areas, but by no means should mouthwash replace the act of brushing.


Flossing is and will always be important. Though the American Academy of Periodontology has stated in the past year that people do not need to floss daily, it is still a central part of ensuring oral care. Flossing removes plaque that can build over time, keeps gums healthy, and prevents inflammation and irritation.

Traditional floss is always reliable, but new plastic floss picks can make the job easier, and more portable. It may seem daunting to floss daily. However, once flossing is routine like brushing, then it can become another easy step in preventative dentistry that can enrich one’s dental hygiene.

Going to the Dentist

Ultimately, visiting the dentist for regular care is the most important way to maintain dental health. Many illnesses and diseases can only be detected when visiting a dentist. Regular visits not only allow a professional to keep an eye on any developing issues but can also save money in the long run.

It is easy to forget how important oral care can be. Taking care of your teeth and practicing preventative dentistry saves money and is integral to maintaining holistic care.

Source by Abigail Aaronson

Pros and Cons of Critical Ilness Insurance Coverage

Critical illness insurance is a relatively new type of policy that is frequently misunderstood. Today, we will clarify what it is, and what it covers.

How Does Critical Illness Insurance Work?

Critical illness is similar to term life insurance, except it is paid out when you are diagnosed with an illness covered by the policy, rather than being paid out upon death. However, some people confuse this type of insurance with disability insurance, which substitutes your income if you become disabled.

Illness insurance, like term life insurance, is paid in a lump sum, should you be diagnosed with a pre-defined disease such as cancer. You decide how this amount will be spent – some people put it into additional medical treatment (especially if there are some treatment methods that are not covered by provincial healthcare), others decide to take time off work to spend with family, or to travel.

As with many insurance products, this type of insurance plan comes with an extensive insurance quote, application and underwriting process that the insurer analyzes before you can get a policy; and as with any insurance policy, a critical illness policy comes with both pros and cons.

Let’s take a closer look at the pros and cons of this type of insurance.

Pros of Critical Illness Insurance

There are several positive aspects:

  1. Funds that can help where needed: The lump sum you receive if you are diagnosed with a critical illness will allow you to get better treatment and, hopefully, fully recovery in some cases. You can also spend these funds on other needs or projects (such as travel or taking items off your bucket list).
  2. Protection for your own business: If you have your own business, you might need to work part time, after being diagnosed with a critical illness (reduced work hours are common when extensive medical treatment is required). It closes the financial gap created by your reduced hours at your company. With the funds, you could hire somebody to help out with your business.
  3. Stackable protection: Unlike disability insurance, critical illness coverage is “stackable”. With disability insurance, coverage is limited because it is based on your income, and you cannot go over that limit even if you have several disability policies. You can, though, have several policies with varying coverage amounts of different diseases. If you have, for example, two policies with benefits of $250,000 and $300,000, you can get a $550,000 payout when you make a claim.

Cons of Critical Illness Insurance

  1. Expensive: This type of insurance policy is not cheap. As an example, a Term 10 insurance policy with $500,000 coverage (Term 10 means a policy that covers you for 10 years) for a 35-year old non-smoking male without any pre-conditions costs around $180/ month (exemplary quote) whereas a Term 10 life insurance policy with coverage of $1,000,000 for the same person costs around $50.
  2. Definitions matter: If a diagnosed disease, such as a heart attack, is not aligned with the definition of this illness in the policy, your claim may be not paid.
  3. Does not cover you immediately: Policy typically comes with a waiting period (e.g. 90 days) during which you are not covered.
  4. Payout is not immediate: If you are diagnosed with a critical illness, there is “survival period” – (e.g. 30 days). If you die within that period, your claim will be not paid.


Critical illness insurance provides solid coverage for being unexpectedly diagnosed with a serious disease, but this coverage comes at a cost. It’s a good idea to work with an insurance broker to get a critical illness insurance quote and to apply for a policy. Brokers have access to multiple insurance companies and will help you navigate through the complex application process, especially if you have medical pre-conditions.

Source by Alexey Saltykov

High-Tech Billing Solution That Meets CMS, NUCC, HIPAA Regulatory Standards

With EMR gaining its importance post the stimulus bill; the Billing application can’t be ignored. For any small, medium or large level of medical information business, medical billing health care services is the most indispensable and easy on the pocket for the healthcare industry.

Binary Spectrum’s billing application is a robust platform that automates electronic claims, remittances, member enrollment, eligibility and disenrollment processes for a large HMO. The application has delivered adaptability to client software and billing process with prompt medical billing services, thereby saving on client’s staffing and operational expenditures. It helps scale up the claims processing capability, and is able to do so in a timely manner while being able to deal with a variety of vendors.

The billing solution provides seamless integration features for charge creation based on the data provided in the clinical charting functions to avoid duplicate and error prone data entry. The transmission of claims could be done either through electronic means i.e. ECT or paper based preprinted forms.

The following are the list of EDI Messages supported:

For Batch transactions-

• 837 P/I (professional / institutional) – Electronic Claim files

• 835 – Healthcare electronic Remittance advice request form

• 834 – Enrollment and disenrollment for Medicaid eligibility

• 820 – Electronic response files for premium Payments to insurer

For Real time transactions-

• 271 / 272 – Member eligibility request / response

• 276 / 277 – Claim status request / response

• 278 – Authorization and Referrals

The key differentiator of the Medical Billing application is that there are multiple ways of creating a final charge for a patient.

• At the time of booking an appointment, an encounter can be started, treatment plan details can be captured and the encounter can be ended which takes the user to charge creation screen & for creating the charge for the encounter.

• Another flow is from the book appointment page. There is the option of super bill which starts the charge creation process, imports all the services that are captured in the super bill to the charge creation screen & creates the charge, associating the appropriate prices for the services.

Benefits for the Billing Companies:

Billing companies can benefit from the following:

• Reduce efforts in entering data

• Automated Workflow and Rule Management

• Compliance checks and acknowledgement generation

• Support for multiple integration mechanisms for Vendor interactions

• Parsing and Validation mechanisms

• Integrated processes related to primary care physician, the HMO and the government funding bodies (CMS / ACHA)

Benefits for Physicians:

The billing solution will help physicians to:

• End medical billing hassles

• Support for Real-time Messages

• Support for both Government and Private multiple health insurance plans and in variety of ways including guarantor, co pay, primary/secondary/tertiary

• Timely and accurate charge entry and claim generation

• Implementation and conformance to applicable standards including HIPAA, standard procedures CPT and illness nomenclature ICD.

• Faster payment to doctors accurately

Binary Spectrum delivers significant system and personnel designed software with superior 24 / 5 customer services. Our solution centric approach helps us to endow with technical expertise for cost effective robust solutions to our clients.

Source by Ratika Dewan

How To Deal With Water Logging Issues in Your Home

You have bought a beautiful house and everything’s working perfectly. But lo, it rains and your house is flooded with water! Yes, waterlogging issues can be an unforeseen problem that can arise after you have moved into your new apartment. Most common during seasonal rains, waterlogging can leave you stranded when you get out of your house. It’s true that most of us are still in the dark when it comes to dealing with this issue. Keep reading to find out some of the most effective techniques that you can use!

Understanding The Issue

Waterlogging in your house can be caused due to many reasons such as storm runoff, sullage, or damaged drain sewers. Apart from the short-term effects like hampering your daily routine, it also causes other serious damages like weakening the foundation of the entire house. When water mixes with other garbage and wastes, this can pose a great threat to your health. So, it is always important to understand these risks and deal strategically with water logging issues.

Effective Precautions And Strategic Troubleshooting

Once you know what the problem is, it becomes easier to take steps to troubleshoot. Some effective solutions to prevent water logging in your home are given below. Depending on the reach of the issue, you can employ any or all of the following solutions.

Solution 1: Rainwater Harvesting To Cope With Flood

It may be impossible to prevent the huge amount of water entering the premises during heavy monsoon rain or flood. But, it is possible to direct the flow of the water and treat the problem of waterlogging judiciously. Rainwater harvesting is the most effective way to cope with the issue of rainwater flooding your house.

Solution 2: Downspout Extensions For Basement Flooding

Installing downspout extensions is an effective solution to keep your basement dry. This helps in redirecting the water flow from the rooftops as well as basements to a safer location, such as a dry well or any other rainwater harvesting system.

Solution 3: Dry Well For Cheap Water Logging Solution

If you are looking for an economical way for solving water logging issues, nothing works better than a dry well. Standing water can be directed to the dry well using downspout extensions. The dry well is usually filled with stones, gravels, and pebbles so that water does not seep back into your lawn.

Solution 4: Installing A Sump Pump

Foreseeing the issue of waterlogging, you can install a sump pump that can pump out the standing water from your basement. This is a simple solution that can help you tackle waterlogging issues effectively.

Solution 5: Rain Gardens For Rain Runoff

Rain gardens are an ideal solution for apartments, schools, and other residential premises where run-off rainwater poses a major issue. Creating rain gardens in well-drained/sandy soils can be perfect for capturing storm water.

Solution 6: French Drains For Plain Surfaces

When you cannot judge the slope of your lawn to construct a dry well, a French drain, also known as the weeping tile is an effective alternative. A French drain is nothing but a trench filled with sand and gravel. It has pipes that drain the stagnant water and direct it away from the area.

Source by Abishek Kumar

The Range of Expertise of a Dentist

Dentists have a much wider scope of care than many people are aware of. They are not only adept at filling cavities and whitening teeth, but did you know that many doctors specialize in certain areas? This allows the general practicing tooth doctors to cater to a broader range of the community’s needs. This article will lay out their regular duties, as well as the many specialty areas practiced by them.

Among the office management duties that go along with any business or medical practice, general dentists’ duties include educating their patients on proper oral care and oral disease prevention. They also perform routine cleanings, checkups, x-rays and preventive methods, cavity care, sealant application, diagnostics and even some oral surgery.

Years ago, if someone needed braces, they would expect to see an orthodontist. These days, it’s possible that your family doctor also specializes in orthodontia. This is one example of how the industry is shifting to create better service and marketability for them.

Below are some of the areas of specialty many practice:

-Endodontics: Focus on root canals and related surgery. These types of doctors deal with tissues surrounding the root of the tooth.

-Orthodontics: These dental practitioner correct improper bites, irregularity and misaligned jaws

-Pediatric Dentistry: Tooth doctors who focus on children’s dental care.

-Oral Pathology: They identify and manage the treatment needs of the oral and maxillofacial areas

-Oral & Maxillofacial Surgery: These doctors perform surgery to treat injuries, disease or malformations in the jaw, face and even neck areas as they relate to the bones and tissues of the jaw region.

-Prosthodontics: Doctors who specialize in prosthetics, regarding teeth or bone implants of the oral and jaw area.

-Public Health Dentistry: These dental practitioners work in preventing dental diseases and promoting dental health via the use of organized community efforts.

-Veterinary Dentistry: This area of specialty among oral doctor focuses on the dental needs of animals.

Aside from the above areas of expertise that at least 20% of all dental practitioners specialize in, the vast majority of general practitioners perform cosmetic dental treatment and procedures to improve the look of teeth and enhance the confidence of their patients.

As you can now see, oral doctor are bringing more to the table in terms of treatment and care options available under their roof. If you find yourself in need of any of the above- mentioned areas of care, begin by contacting your family dental practitioner. You may be able to receive the care you need.

Source by Anna Woodward

Injury by Accident V. Specific Traumatic Incident

There are generally two requirements for an employee who is injured at work, to qualify for Workers’ Compensation: (1) the employee must suffer by accident; and (2) the injury must arise out of and in the course of employment.

As a general rule, employees must suffer an injury by accident in order to give rise to a claim under the Workers’ Compensation laws. The term “accident” has been interpreted as an “unlooked for and untoward event which is not expected or designed by the injured employee.” For example, injuries by accident often arise in the construction context. An employee that falls from a ladder or trips into a hole would likely be able to claim any injuries resulting from that accident under the Workers’ Compensation statute. Likewise, a welder who is injured due to an equipment malfunction or a supermarket worker who slips on a wet floor could also claim. Satisfying the injury by accident standard does not automatically result in a claim being valid. However it is an essential element. On the other hand, an employee who claims a workplace injury but cannot reproduce any details regarding when, where, and how the accident occurred will have an uphill battle in bringing the claim.

Furthermore, this claim cannot arise based on something that occurs in the normal course of an employee’s work. For instance, if an employee normally lifts boxes and places them on a truck, an unforeseen knee injury resulting from that lifting likely will not qualify as an injury by accident.

As an exception to the injury by accident standard, back injuries-only require a “specific traumatic incident.” The principal distinction between both are that the specific traumatic incident can occur within the employee’s normal job duties. Here, the unforeseen, unusual aspect of the injury is not required, but it does have to be specific. Returning to the hypothetical above, if an employee lifts boxes onto a truck bed everyday as a part of their normal routine and injures his back while lifting one day, that claim could likely be brought as a specific traumatic incident. The employee’s injury occurred during a specific instance at work.

It is often frustrating for claimants that the types of injuries covered under the specific traumatic injury standard are so limited. Every case is very fact specific. If you feel like you have been injured at work, you should consult a workers compensation attorney in your area for an objective evaluation of your case.

Source by Jeanne Washburn

Should You Get Braces or Invisalign?

Whether through self-examination or from your dentist, you’re getting the idea that you need braces. The thought of the bulkiness and unsightly appearance of braces terrifies you. They are also a long-term investment and you must go in regularly for adjustments.

Your dentist also mentions additional options: clear ceramic braces and Invisalign.

Invisalign sounds good. The teeth can get straightened without anyone ever really noticing.

Both braces and Invisalign have pros and cons. And the decision is not as cut and dry as you may think. The main factors that will influence your decision include how much you can afford, how disciplined you are, your lifestyle and your aesthetic preferences.


Braces involve two thin, metal wires, one for the top jaw and the other for the upper jaw. Metal brackets wrapped by colorful bands are attached to the wire and sit on top of each tooth.


· Most effective for severe bite issues and tooth spacing problems

· In the mouth 24/7

· Less expensive

· Less frequent follow-ups are required

· Will stay in the mouth regardless of lifestyle


· Harder to clean between the wires and brackets

· Certain foods such as corn on the cob, gum and candy are off-limits

· Harder for teeth to get fully clean

· Unsightly appearance

· Can irritate and scratch parts of the inside of the mouth

· Long-term investment

Braces are great for kids and busy adults who need a permanent treatment so completely straighten their teeth. Since they are irremovable, they work great for every lifestyle. They are the best option for patients who require more aggressive teeth corrective treatment.

There are different kinds of braces now available including the clear ceramic braces. Braces can also be attached to the back of teeth instead for aesthetic purposes.



· Comfortable and non-irritating

· Shorter treatment time

· Clear, invisible look


· Must be removed before each meal

· The trays must be daily washed daily

· Most effective for minor orthodontic work

· More follow-up office visits

Invisalign is better for those who need minor orthodontic work and are very concerned with their teeth’s appearance. This treatment is also better for those who are disciplined enough to remember to take the trays out and put them back in after eating. You will also have to clean the trays along with the teeth every day to keep them nice. And, it’s important to realize that you will need frequent dentist check-ups to make sure everything is working correctly.


Both braces and Invisalign, require wearers to continue the straightening and tooth correction process by wearing a retainer. Depending on your age and the extent by which your teeth needed correcting will determine how often and how long you must wear a retainer.

While the most common reason people get braces or Invisalign is for straight teeth, both orthodontic treatment methods can also relieve pain, eating and speech problems associated with a misaligned bite. Though braces and Invisalign help correct and reduce the pain of some jaw issues, they do not treat Temporomandibular joint disorder (TMJ).

Be sure to speak with your dentist if you’re unsure whether braces or Invisalign is the right treatment for your situation.

Source by Anna Bird

Who’s Watching Whom In The Dental Office?

Team Supervision – Here is an area that needs addressed in the worst way. One of the fastest routes to pure practice misery of which I am aware is to try to rule your practice by yourself. Usually, one of two extreme government types is employed by the owner dentist. Either the dentist will take the stance of the iron-fisted dictator or the loveable, liberal, wishy-washy, democrat. Note that when I say democrat, I say it with no positive or negative connotation toward the Democratic National Party in these here United States. Think more like the forums in ancient Greece. I’m talking about a doctor who thinks he or she should take a vote of the entire staff before making any real decision in the office.

This form of decision making can range from just the major decisions all the way down to what kind of drinks to stock in the staff room. I was once a victim of the democratic dental office system myself. I would put everything to a vote. One day, I realized it had gotten out of hand when the staff almost came to blows over a decision about what kind of food to bring in for one of our staff meetings. I knew after that day that I had taken a wrong turn. The tricky part is taking back control and authority from your employees once they have gotten a little taste of that power.

You’ll sure wish you had been more of a dictator before that process is over, trust me. Of course, as far as owner/employee arrangements are concerned, the dictator model isn’t all that bad for the owner. If the right guy or gal is the dictator, it’s a pretty good gig for anyone, actually. Just think, one person with total authority who is just, true, wise, and can leap tall buildings in a single bound. If a pure hearted person could take over that job and run it correctly, the Napoleon method might work.

Two problems with that theory. First off, that person is very hard to find, even if looking in the mirror. Secondly, you really don’t want that system in place to begin with. Sure, it’s great to feel like the man and make all those big time decisions, but you are killing your productivity to play the big doctor. When it all boils down, we in the United States don’t have far to look for a great model. The Representative Democracy with ultimate veto power by the Executive Branch is the way to go for the dentist office. Let me explain that one and please forgive the comparison if you are a civics major. You know how, in the U.S., we have senators and congressmen representing different states that have the authority and responsibility of making decisions for their people and also governing them? Well, in our practice, we set up Team Leaders to supervise their respective departments. This could be set up as the old school single office manager, a new style team leader, or with multiple team leaders depending on the size and scope of your office. I’ll give you an example of how it works in my office.

It has been well documented by me that I was once the victim of Overmeeting Syndrome. Once upon a time I had meetings in my office that added up to 356 hours a year. YIKES! That’s nearly 10 weeks of missed production time a year. Is it any wonder that my overhead percentages were out of whack and I couldn’t produce the big numbers I wanted? Now, I meet 1 hour each quarter with my 2 team leaders, Lupita and Connie. One represents the back office and one represents the front office. I call them my Clinical and Clerical Team Leaders. If there is any question, gripe, concern, suggestion, or problem of any kind, I do NOT allow the individual team member to come directly to me.

Maybe I could solve the problem in a superior fashion like the wannabe dictator that I am. But, that’s not the point. The point is that I want the practice to run smoothly with a chain of command without me doing all the deciding. The team member with a question/concern goes to one of the team leaders to pose that. I not only give the team leaders the authority to solve the problem on the spot, I implore them to do that without even mentioning it to me. I don’t want to know. Of course, each team leader has the right to consult with me and sometimes it is necessary, but 99.9% of the time I expect them to handle it themselves.

This has been a wonderful thing for me and my family and has freed up countless hours of my time for other, more enjoyable things. The whole 3 Day concept wouldn’t have been possible without a move in this direction.

Source by Chris Griffin DDS